Liberty Lagana Furniture - WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!
Today, February 07, 2011 I decided to take a trip to Liberty Lagana Furniture in Meriden to shop for a bedroom set as I have seen ads for their store on Craigslist, it is somewhat close to my home and it seemed they had nice furniture at a reasonable price.Upon arriving at the store, I found that it was on a main road in Meriden with lack of store front parking, I then saw a sign that stated there was a parking lot in the rear of the store for Liberty Lagana customers, I proceeded to travel to the rear of the store to park my truck when I was approached by a older gentlemen who had introduced himself as the owner of the store, he had asked me if I could move my truck to another parking spot because it was in his way and he had ice/snow to clean up.
I moved my truck out of his way and I was then approached by him again and I was very rudely told that the parking lot I was in was only for customers of the furniture store and that I should park on the street somewhere. I tried explaining to the man that I was a potential customer of the store and was shopping for a bedroom set and was planning on making a purchase, I even tried showing him that I had googled the address to his store on my phone and had the address to his store entered into my GPS. he continued to be very rude and told me that he did not think I had any intentions of shopping at his store, he did not want me as a customer and that the store was closed on Mondays anyway, and I was just using his parking lot because i had to go to the Meriden Court which is right across the street, I was then told that if I did not leave the property immediately, he would call the cops. I have never been to the Meriden Court in my life and certainly did not have intentions or reason to go there today!
Upon further research, I found that the store is indeed open on Mondays.
This morning, I went out of my way to withdraw cash out of my checking account and take a truck I wouldn't normally drive to travel to this store and purchase a bedroom set, and instead I did nothing but waste my own time and money as well as receive the worst treatment I have EVER in my life experienced as a customer.
I have never formed a complaint with the BBB or any other consumer complain bureau before even though I have dealt with some less then perfect business experiences however I felt the treatment I received from the owner of Liberty Lagana was so horrid and unprofessional, that people should be made aware and some kind of action should be taken.